Our Barcode Printer Maintenance Service
The maintenance service covers printers and other peripherals. The service is primarily contract-based, but a limited amount of work can be undertaken on a time-and-materials basis for equipment not under contract.
The contract maintenance service is normally available only for equipment purchased through IKE Technology. However exceptionally other equipment may be accepted on contract by negotiation.
The service does not cover vandalism, theft, or accidental damage.
Faults should be reported via the engineering report line or to the Computing Service Help Desk. Each fault report should provide:
- date and time of call;
- equipment type, and service contract number (displayed on the equipment casing) if under contract;
- location of equipment, name of user, contact telephone number, and contact email address;
- a description of the fault - giving all relevant details.
AVAILABILITY
Service hours are from 0900 to 1700 on normal working days.
